Please don’t shoot the Bugzilla devs
So bugzilla.mozilla.org got upgraded to Bugzilla 3.2 last night. Since the upgrade, there’s been a lot of complaints about the new UI.
First off, given the differences in the way Mozilla uses Bugzilla compared to a lot of other places, some of these complaints are valid. But, please try to be polite and state exactly why you think you have issues and suggest ways for improvement. Don’t just run around saying it sucks or file bugs stating that you’re ticked off at the world because we broke your workflow.
One of the primary complaints Bugzilla as a product has received over the years is how the UI is ugly and hard to manage. The last year or so the Bugzilla developers have been spending a lot of effort to fix that problem, with the assistance of professional UI designers. Some of them are taking personal offense to some of the feedback we’ve gotten so far this morning about the UI changes because it makes them feel like all the work over the last year was for nothing if everyone just wants the old UI back.
Yes, in some cases, maybe you just have to suck it up and learn a new way to do things. In others, there’s probably a lot of room for us to still clean things up. In either case, please don’t burn the Bugzilla devs in effigy or anything. Be kind on the bugs you file (but do file them). Be constructive. Don’t say “This and this are bad they way they are now, please put them back how they were.” Do tell us “this is my usage case and what I need to do with Bugzilla, and here’s why the old way helped me be efficient doing this. Let’s come up with a way for it to be easy for me to do this again.” In all honesty, I bet there’s use cases that weren’t thought of in the current design, and maybe it was just overlooked. Give them the benefit of the doubt, and let us work with you to get something set up that makes your life easy again (maybe we’ll come up with something even better than both the old way and the current way, who knows?)
The major upgrade to 3.2 is done. All the schema changes that took hours to run are in place. Deploying changes to the UI at this point is just be the flip of a switch and it’ll just be live with no downtime at all, in most cases, so we can continue to tweak as we go over the next few weeks. But please try not to get pissed at us and let us help fix it. We really weren’t intentionally trying to break your world, you know.